F A Q's.

Q. I can't get anything out of the bottle!!

A. You have probably purchased one of the thicker oils, Sandalwood, or Benzoin for instance. Sandalwood is a naturally thick oil, Benzoin is in fact a pourable resin. Warming these products helps, in particular with Benzoin, but the easiest way is simply to remove the dropper insert and pour very carefully.

Q. What is the difference between the three Lavenders?

A. Lavender 40?42% is a therapy grade Lavender, and is generally the choice of practitioners. Lavender B. P is a Britist Pharmacutical grade, and is an excellent choice for fragrancing, aiding sleep etc. The Bulgarian Lavender is highly prized for it's extremely fine fragrance.

Q. I want my order sending first class, how many bottles make up a kilo?

A. The weights are as follows - a 5ml bottle weighs 32g, a 10ml bottle 42g, a 30ml bottle 80g and a 100ml bottle 204g. For instance (allowing for the weight of packaging) you could order 30 5ml bottles, or 20 10ml bottles, or 10 x 30ml bottles. Because of the extra packaging required for 100ml sizes, the maximum here is 3. With the exception of 1 Litre sizes, most orders will still leave via First Class Mail. If in doubt please feel free to email us, and we will work it out for you.

Q. When do you send out orders?

A. We post out every day Monday to Friday inclusive. Orders in one day are sent out the next. Orders in before 2pm will usually (not always) go first class the same day. Orders over 1Kilo in weight (see above FAQ) will go the next day via Hermes. Please note that on Friday we post out mornings only, as we are in a rural location, and our Post Office closes half day on Friday.